Case Studies

Scope of Work: Our consulting firm was engaged by an upscale seafood restaurant in Manhattan, New York to address service challenges at their oyster bar. Through a comprehensive staff retraining program, we aimed to enhance the dining experience and increase customer satisfaction. By focusing on personalized service, improved oyster shucking, and efficient multitasking, we successfully revitalized the oyster bar's reputation. This led to a surge in positive online reviews, a 17% increase in sales within the first month, and a $6.57 rise in average check size. The Seafood Restaurant regained its position as a premier dining destination, attracting a diverse clientele and ensuring a memorable "dinner and a show" experience

Scope of Work: Our consulting firm was engaged by a family owned restaurant out in Westlake Village, CA  We were tasked with reviewing financial performance over the last year and finding new innovative ways to increase top line revenue, and profits. After reviewing P&L from last 8 months we found several flawed areas in which the restaurant was loosing money. By focusing on, labor cost control through slower period, control expenses with ordering of food and COGS, and upping the usage of salaried managers from 42 hours a week to 50 hours a week, the restaurant was able to increase top line revenue and profits by 22%. Average check rose by $3.45 and overall guest satisification skyrocketed with yelp, opentable and google reviews showing an increase in 4-5 star reviews by 25%.